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At Vivera Grande, we strive to deliver outstanding services and experiences around the country. We value your business and, more importantly, your loyalty. We recognize that privacy is an important issue. We have developed this Privacy Statement to explain the practices of Vivera Grande and its direct and indirect subsidiaries regarding the personal information we collect from you or about you whether on this site, through written or verbal communications with us, information collected when you visit one of our properties, or from other sources. Also, please note that this Statement does not apply to our processing of personal information on behalf of and subject to the instructions of third parties such as airlines, car rental companies and other service providers, companies that organize or offer packaged travel arrangements, marketing partners, or corporate customers. At every touch point or guest interaction, and in conducting every aspect of our business, we may collect personal information. This personal information may include: your contact information; information related to your reservation, stay or visit to a property; participation in a membership or loyalty program; (even if you do not stay at one of our hotels); information related to the purchase and receipt of products or services; personal characteristics, nationality, income, passport number and date and place of issue; travel history; payment information; guest preferences; marketing and communication preferences; information about vehicles you may bring onto our properties; reviews and opinions about our Portfolio of Brands or properties (if they are identified or associated with you); frequent flyer or travel partner program affiliation and member number; hotel, airline and rental car packages booked; groups with which you are associated for stays at hotels; information provided on membership and account applications; information necessary to allow you to take advantage of our App functionality (where available) which allows you to check-in on your mobile device, select your room, receive a room key on your mobile device, and check out on your mobile device; and other types of information that you choose to provide to us or that we may obtain from third parties. We may also record details on joint travelers, including their names and frequent flyer numbers, and the age of the driver of the rental car. We may also collect and keep information and records related to conversations, including recording or monitoring customer service calls.